Promo Codes posted on Instagram page
Free shipping on orders $150 or more

Shipping & returns

Shipping is free on most orders.

Classy, Elite, Official – CEO – Virgin Hair uses the best carriers in the business to make sure your order gets to you on time. From the secure checkout page you’ll see your item description, price and delivery timing.

Free three-day shipping

Free three-day shipping is available on in-stock items. You can see in your bag if your item qualifies. Free three-day shipping is not available on customized products, and for certain order types. Order cut-off times apply. See checkout for delivery dates.

Shipping cost

The cost for shipping is calculated and displayed on the secure checkout page before you complete your order. Three-day shipping is free.

FedEx Guaranteed shipping services

Where available, you can also choose a faster delivery method for each item on your order, for an additional fee:

  • FedEx Next Day Shipping → Delivers in one business day
  • FedEx 2 Day Shipping → Delivers in two business days.

Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature is required for delivery.

Faster delivery options available

The cost for shipping is calculated and displayed on the secure checkout page before you complete your order. Three-day shipping is free.

P.O. Box Please note that we do not ship to P.O. box addresses due to the high risk of credit card fraud.

Supporting our Troops Shipping to APO or FPO military address is authorized. Your order will be handled by the military mail system instead of the international mail system. Your Photo I.D. and signature is required at the time of pick up from your military post office.

Freight forwarders To prevent credit card fraud, please note we do not ship to freight forwarders because many high risk credit cards are associated with freight forwarders. In many cases, fraudsters use P.O. boxes and freight forwarders as reshipping locations to move stolen products without detection.

Billing address The billing address is the address connected to your credit or debit card. The billing address is used to verify authorized use of such a card. It is also where companies send paper bills and bank statements. Billing addresses must match what the card issuing bank has on file, or the attempted purchase won’t go through.

Shipping address Billing and shipping addresses may be different. The shipping address is the address where packages get delivered to. When the billing address is different than the shipping address, additional order verification will be necessary to validate the order. It’s important we understand who the package is being shipped to. It’s imperative that we find an established connection to the cardholder in order to comfortably approve your order. A signature is required for delivery.

Changes in shipping address Once an order has been placed, we do not allow changes in shipping address or delivery type. To prevent credit card fraud, you cannot place an order and then follow up with our customer service or FedEx to change a shipping address or delivery option. A signature is required for delivery.

Payment Verification Orders may require additional verification for many reasons, such as a different billing and shipping address. All orders paid using a credit or debit card are subject to billing address verification. Orders with an unmatched billing address are subject to cancellation without notice. A signature is required for delivery.

Cards issued by a non-U.S. Bank To prevent unauthorized use of your financial information, credit and debit cards issued by banks outside of the USA are subject to the same security checks as cards issued USA. Communication with foreign banks is not always fast, and we may be unable to verify the information required to complete your transaction. If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.

Pre-authorization credit card charge If you cancel your order before your items are billed or if your order was unsuccessful, any authorizations placed on your credit card account can take up to 30 days to expire and any authorizations placed on your debit card account can take up to 10 days to expire. Authorized funds will be unavailable and may display as “pending” on your credit or debit card’s online statement. Contact your financial institution for their specific time frames.

Verify your credit card To prevent unauthorized use of your credit card, we may require a credit card verification form to be completed and returned before shipping your order. We apologize for the inconvenience, and we’ll make the verification as quick as possible. Please contact our customer service department if you have additional questions. For customers within the USA, if you would prefer not to fill out the form, we can also ship your order to the billing address on your credit card. If the order is shipped to your credit card billing address, we don’t need to receive a credit card verification form from you. Please let us know if you’d prefer this option. Please download and fill out the verification form and fax it to us at 904-672-7859. If you’ve bought something from us before, great. Just log in and fill out the form. If you don’t have an account, you probably don’t need this page. But you can still go ahead and register. Effortless ReturnsIf you need to return something, send it back for free or drop it off at our CEO Virgin Hair Store in Jacksonville, Florida. For eligible products, you have up to 3 business days from the time you receive your order to initiate a return. Simply sign in to your account or call us at 904-672-7859.

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Promo Codes posted on Instagram page
Free shipping on orders $150 or more